We guarantee 99% satisfaction and offer a first-class return and exchange policy. If for some reason you are not satisfied, we will gladly accept returns or exchanges within 30 days of delivery.
All merchandise must be returned in the condition you received it and with the original box and/or packaging, where applicable, or there may be additional restocking fees deducted.
To return your order, please follow these simple steps:
Send the parts back to us with a note including your name, an order reference number, and a message regarding the return. Use our easy (printable) SteinAir Return Form or contact our dedicated customer support team at firstname.lastname@example.org and let them know you would like to return or exchange your order.
Customers are responsible for all return shipping charges.
Please send your return to the following address:
SteinAir, Inc – Returns
3401 Hwy 21 W., Hangar 500
Faribault, MN 55021
Please include your name and invoice number or sales receipt number with your return so your account can be credited successfully.
It typically takes 1-3 days to fully process your return or exchange after it arrives to our facility. You’ll receive an email confirmation immediately once your return or exchange has been processed and a refund or credit has been issued.
Your Dedicated SteinAir Team